19 years experience in the IT field. 5 years as a manager, overseeing projects, and/or budgets. 4 years in a technical sales capacity, and 10 years as a Technician (Tech Support/Helpdesk to Desktop/Hardware/Config Tech to System Admin to Network Admin).
In the last 3 years I have been involved in building the infrastructure for medical, legal and financial offices, including installing most/all of their industry specific software. I've worked in three large organizations (over 2000 employees) as an IT Tech, and a number of smaller organizations (20 - 200 employees) from help desk to director of IT.
My hope is to be a part of an exciting environment of growth and collaboration, or to help build a group/organization that possess these qualities.
- Platforms: X86 (Standard PC, Linux), Sun, HP, Dell, DEC, Sony, IBM
- O/S: MS Windows NT4.0 (Servers), 9.x, 2K(Servers & Pro), XP (2003 Servers and Pro), Vista (SP1- testing), UNIX: Solaris, Linux (installations, maintenance, and troubleshooting)
- Networking: AD, WINS, DNS, NIS, NFS, SAMBA, SNMP, LDAP, VTP, VLAN, STP, RIP, BGRP, EIGRP, NTP, Trunking
- Backup: Legato, Solstice Disk Suite (Sun), Veritas(Symantec) (Standard backup procedure or as apart of Disaster Recovery solution)
- Cisco Switches/Routers/SBSC, Cisco Pix, SonicWALL, WatchGuard, Barracuda, VPN (multi vendors), Gibraltar Firewall, Soho Firewall, M0n0Wall (Soekris Device) (installation, configuration, maintenance, and troubleshooting)
- MS Exchange (5.5, 2000, 2005), SQL, Sendmail, Postfix, Cyrus, MySQL, SpamAssasin, ClamAV (configure, maintenance, and troubleshoot)
- System Admin Responsibilities: Created in MS/Unix/Linux (AD, LDAP, and NIS) accounts and directories (email, aliases, passwords, dir. Sharing/ group policies).
- MacAfee Anti-Virus (Enterprise), Norton Anti-Virus (Enterprise), Pest Patrol (Enterprise), Symantec Ghost Server (Enterprise), Symantec Endpoint Protection, Barracuda Network Appliance, Untangle Box
TeamLogic IT Santa Clara (TLIT), Dec 2008 - Current
Senior Managing Consultant
Responsible for fixing infrastructure/network/computer/phone issues. From simple break-fix of a computer/server (Windows, Mac, Linux) to installing a Cisco UC500 for a full office solution (5 - 64 employees) (firewall/switch/router/VPN/WiFi/PBX). Administration of remote managed machines in addition to above mentioned tasks.
Abundant Life Christian Fellowship (ALCF), April 2005 - Sept 2008
Responsible for all technological aspects within ALCF ($10 million/year non-profit organization) as a manager/network admin/system admin. Planned, implemented, and managed 3 infrastructure rebuilds within as many years due to rapid growth of staff (from 32 machines an 2 servers to 100 machines and 10 servers - site to site VPN and redundant network connectivity). Implemented a hybrid HelpDesk/Tech support utilizing staff, IT staff, consultants, vendors. Brought email in-house to reduce cost and increase filtering using Postfix, MySQL, SpamAssasin, ClamAV, and Cyrus (to setup administration via web). Due to rampant virus and malware issues I installed Symantec End Point AV and Pest Patrol, followed by a Barracuda Web Content Filter. Established security policies and procedures for internal and external network (IDS, ASA, NAC) by using Snort/ Acid-Base (to monitor), Barracuda WCF (to block), creating vlans and filtering on the Cisco Catalyst 2950 router and a Catalyst 6509 Switch. Planned, implemented, and managed backup/disaster recovery solution. Managed 64 vendors.
Employee Benefits Specialists (EBS), October 2004 - April 2005
Responsible for the day to day operational of all networked systems, internal and co-located (6 servers, 48 desktops, 10 laptops, 2 Cisco Switches, 2 co-lo servers (Citrix controlled), WatchGuard Firewall). Migrated mail server from Exchange 2000 to 2005. Maintain and oversee all security (HIPPA Standards).
Open Country, September 2004 - April 2005 (as Contractor)
Created a multi-LAN'd QA Lab with Provisioning from a central host machine used Shorewall to protect the intranet from the lab and the lab from the intranet. Setup DNS, DHCP, NFS, Samba, and printing, in the corporate intranet and within the lab. Setup numerous firewalls (Gibraltar), with VPN capabilities. Fixed Windows and Linux machines (hardware and software), created a /backup strategy/disaster recovery plan, and implemented plan with little to no down time. QA testing for OC Manager (OC Agent, OC Host, and OC Provisioning), on multiple distributions of Linux (Red Hat 7.3, 9.0, EL3; Mandrake 10; SuSE 8.2, 9.1, SLES 8, SLES 9, JDS 2.0; Lineox; Asianux 1; Monta Vista; Whitebox).
Caminar Inc, September 2003 - June 2004 (Contractor)
Troubleshooting server, desktop, and network infrastructure issues for a 100+ staff organization in multiple sites (10) throughout the Bay Area. Suggested, tested, and implemented workflow procedures, created documentation on all phases of work flow/troubleshooting procedures. Setup a number of TCO applications to administer the domain, setup and installed Linux Gibraltar Firewalls, and Cisco PIX firewalls.
Persistence Software Inc, September 1999 - April 2001 (employee) (Contractor )January 2002 - July 2003 /August 2004 - January 2005
Provided Technical Support/System Administration which included: creating/deleting user accounts (Unix and Windows), trouble shooting problems (individual/systemic), installing MS and Unix (Sun) s/w and applications, upgrading o/s with latest patches, backing up servers, managing LDAP, installing h/w on servers (memory, hd, motherboards, scsi controllers, ext hd), setup VPN. Shell scripting. Backup Administrator, setup of environment and backup policies, troubleshooting, and setup and document Disaster Recovery procedures.
Netscape Communications, Mountain View, April 1996 - July 1999
Technical Support Engineer/System Administrator
Coordinate resources between I.S. and Facilities for all project moves, technician for all computer and network considerations, while managing and balancing resources to ensure least amount of downtime. Developed move procedures that would result in successful moves (creation of shutdown scripts (VI), and trouble shooting startup problems), and put in place policies that ensure the continuance of these procedures.